NRG FITNESS CANCELLATION POLICY
Booking reservations can be made via the app (NRGFitnessDXB), online, or phone up to 2 weeks in advance and no later than 3 hours prior to session start time.
Your booking can be cancelled free of charge no later than 3 hours prior to session start time via the app (NRGFitnessDXB), online or phone. Early morning sessions require booking reservation / cancellation notice by 10:00 pm the night before.
In the unlikely event of not being able to do so, the below Automated Cancellation Policy will apply:
Late Cancellations / No-Show's
The credit used for the booking will be forfeited and automatically deducted from credit balance.
1 day will automatically be deducted from package validity period.
Walk-in's are NOT recommended, and subject to availability due to the priority of online reservations. NRG Fitness reserves the right to cancel sessions 3 hours prior should the online bookings be below the minimum requirement (3 or less members). Members will be notified by phone in this case 3 hours in advance.
Please note that once a session has started you will not be allowed entry.
We understand life happens, if you are running a few minutes behind please call the studio so your place is held.
Waitlisted members are notified via the App, email or text immediately if a spot opens up.
Notifications depend on the preference set in profiles and App permissions. If a waitlisted member receives a notification that they have made it into session we require a confirmation, on the App, email OR phone call back.